ABOUT PRODUCT

Q.
Do you still sell SAKE?
A.
A brand new online sake store “Sake Online” has been opened since October 2011. It is highly recommended to beginner and intermediate sake drinkers.
www.sakeonline.com.au

Furthermore, “Sake Japan” has been at your service since 2008. This website is for those who want to gain more sake knowledge and advanced sake drinkers.
www.sakejapan.com.au
Q.
Do you deliver Refrigerated/Frozen products by Australia Post?
A.
No, it is only available by Daiwa Delivery in Melbourne and Adelaide or pickup at DAIWA FOOD office.
*Refrigerated products are not available in Adelaide.
Q.
Do you accept orders at your pick up offices in Mt Waverley and Adelaide without first placing an order through Ichiba Junction?
A.
We do NOT accept orders or additional orders at our office in Mt Waverley and Adelaide. Please place your order online through Ichiba Junction.

ABOUT DELIVERY

Q.
What area does Australia Post cover?
A.
Australia Post covers all Australia wide.
Q.
How long will it take to receive my order?
A.
According to Australia Post, delivery times will depend on your location. Please allow 1-7 working days.
Q.
When and where does Daiwa Delivery deliver?
A.
Melbourne CBD area; Monday and Wednesday 9:00-12:00
Melbourne South Eastern area; Monday and Thursday 14:00-17:00
For more details, please click here.
Q.
What is the cut off day for placing an order if I chose Daiwa Delivery?
A.
The cut off day is two days before your desired delivery date.
For more details, please click here.
Q.
How much does the delivery cost?
A.
Australia Post has standard postage depending on the cities and areas.
Daiwa Delivery Charges are as follows:
Amount Delivery Fee
Under $200 $30
Over $200 but under $300 $15
Over $300 FREE
Q.
Can I pick up the order at DAIWA FOOD premises?
A.
Yes, you can pick up your order:
At DAIWA FOOD (Melbourne), Monday to Friday: 9:30 - 16:30, Saturday: 10:00 - 12:00.(Temporary closure may occur.)
At DAIWA FOOD (Adelaide), Monday to Friday: 9:00 - 11:00, 13:00-16:00.

ABOUT PAYMENT

Q.
Do you accept credit card payment?
A.
We accept VISA, MASTER cards.
Q.
I do not have a credit card. Can I pay by cash?
A.
Yes, we accept cash. But only if you chose Daiwa Delivery Service or chose to pick up your order at DAIWA FOOD Office.

ABOUT SECURITY

Q.
Does this website store my credit card information?
A.
No, our website does not store any credit card information. Your credit card information that you input on this website before might be stored on your Web Browser. Please check your web browser configuration if you dont want to store any information on it.